At BelleNisa, we are committed to your satisfaction. If you encounter any issues with your purchase due to damage, incorrect items, or fit concerns, we offer a 3-day Refund & Exchange Policy to make it right.
How to Request a Refund or Exchange
To initiate a return or exchange, please reach out to our Customer Service team:
- WhatsApp: 03280115611
- Email: bellenisapk@gmail.com
Conditions for Refund & Exchange
To be eligible for a refund or exchange, please ensure:
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Product Condition: The item must be unworn, undamaged, and returned in its original packaging with all tags intact.
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Order ID: Include the Order ID with your returned item for smooth processing.
Exchange Process
If you wish to exchange a product:
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Customer Dispatch: Dispatch the item back to us through a courier service of your choice.
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Replacement Dispatch: Once we receive the parcel and verify it meets our return conditions, we will send out the replacement as soon as possible.
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Exchange Availability: If your chosen replacement item is unavailable, you may choose a refund instead.
Refund Option
Customers can choose a refund rather than an exchange if preferred:
- Processing Time: Refunds are initiated within 5-7 working days after receiving the item in its original condition.
- Courier Deduction: A courier charge will be deducted from the refund amount to cover shipping and handling expenses.
Thank you for shopping at BelleNisa! We’re here to make your experience smooth and satisfying.
